Service and Support

REV Coach is committed to establishing strong relationships with our Setra partners and providing the highest level of after-sale support. The following provides contact information for your reference:


REV Parts

REV Parts is the premier supplier of all Setra coach parts. REV Parts offers expedient and professional customer service and support, backed by aftermarket components renowned for their quality and performance.

The REV Parts eStore is a one-stop shop committed to making ordering parts efficient and convenient. The REV Parts eStore makes it easy for our partners to order all of their parts from a single source, 24-hours, 7 days a week. Whether you order online, in person, or over the phone, we prioritize customer service and are ready to help. Visit us at the REV Parts eStore or contact us:

TOLL FREE: 844.333.2693
EMAIL: parts.info@revparts.com


Technical Support

We understand the vital importance of keeping your coaches running. The REV Coach team knows the ins and outs of Setra products and understands your business. For after-sales and technical support, please contact:

Elmer Holz
PHONE: 507-320-0540
EMAIL: elmer.holz@revgroup.com

Jim Walls
PHONE: 530-531-7282
EMAIL: jim.walls@revcoach.com


Afterhours Support

We know it’s important to address issues even when its after normal business hours. For questions or support after hours, please contact:

REV Coach
TOLL FREE: 844-473-8287

Warranty

REV Coach is committed to customer service and reliability throughout the ownership of your Setra products. For warranty questions and claims, please contact:

Shelly Bontrager, Warranty Recovery Supervision
PHONE: 574-206-7004

REV Coach looks forward to growing the Setra brand and setting a new standard for after-sale support.


Service Centers

REV Coach operates a state-of-the-art Technical Center available to Setra customers. This center, also our headquarters for product distribution is located in Alvarado, TX, and provides comprehensive service and support for Setra coaches, ensuring they remain in-service longer and get back on the road faster. The Technical Center is an expansive, fully-staffed facility located in the Dallas-Fort Worth metro area that utilizes Setra experts and technically-advanced equipment to guarantee quality support for Setra owners.

In addition to our flagship Technical Center, REV Coach offers two additional Regional Technical Centers in Ocala, Florida and Fort Lauderdale, Florida. Service is also available nationwide through our network of vetted providers.

Service Hours:
Mon-Fri: 7:30am - 4:00pm CT

Setra Service Providers

WEST COAST
MIDWEST
NORTHEAST
SOUTHEAST


About Setra

Setra is one of the world’s leading producers of luxury motorcoaches and is a brand of Daimler AG. A recognized industry leader in motorcoach innovation, quality, and design worldwide, Setra manufactures motorcoaches of first-class appeal and value. In North America, Setra is distributed by REV Coach, LLC.

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Copyright © 2018 REV GROUP, INC l Setra – a brand of Daimler AG